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Last Update: March 14, 2016 11:01 AM ET

- SuiteCX

Company overview
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suitecx is an easy-to-update tool with an intuitive interface that combines diagnostics, storytelling, prioritization and planning into a powerful and comprehensive customer experience management platform. Besides creating efficiency, organization and massive manual work reduction, suitecx uniquely integrates all of your customer data inputs – Voice of the Customer, Voice of the Employee, Voice of the Institution, social, NPS, big data analytics, ops data and more – into the core of your Customer Journey Maps and CX program. Your CJMs are no longer just useful diagrams, instead they are alive in a perpetually updated data view that reflects change, reality, performance and more. It provides an array of CMJ visualization templates and tools with all interaction and segment information kept in a centralized database, coordinating and streamlining the efforts of large and diverse CX teams however and wherever they choose work. Show less...

Key customers
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  • Starwood Vacation Ownership
  • Xanterra
  • NYCM
  • JumpstartMD
  • Tawkify
  • Bank of the West
  • Ellipsis
  • Merkle
  • Peppers and Rogers
Competes against
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Company details
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Founded: January 2013
Revenue: < $10MM
Employees: 50
Type: Technology
Customer Count:
Company Status: Active
Contact details
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Phone: (917) 520-0261
Sales Email: [email protected]
Street: 6045 Ascot Drive
Social: Twitter | LinkedIn
City: Oakland
Website:
Zip Code: 94611
Corporate Blog:
State/Province: California
   
Country: United States
Screenshots
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Corporate executives
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Valerie Peck

CEO

Anne Cramer

Chief Customer Officer

Michael Hill

Chief Technologist

Darcy Bevelacqua

Sales VP

Martha Rogers

Board Chair

Alan Pennington

Board

Integrates with
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News
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